Mobile Locker Status - Incident history https://status.mobilelocker.com Mobile Locker Fri, 12 Sep 2025 13:08:28 +0000 Email Service Disruption - Mailgun Issues Type: Incident Duration: 1 hour and 5 minutes Affected Components: Email Services, Third Party: Mailgun → Email Services → API Sep 12, 14:13:35 GMT+0 - Resolved - This incident has been resolved. Sep 12, 13:57:00 GMT+0 - Monitoring - Mailgun posted this update at 9:57 am ET: A fix has been implemented, and we are monitoring the results. Sep 12, 13:08:28 GMT+0 - Monitoring - **Impact:** Email functionality within Mobile Locker may be experiencing delays or failures **Description:** Our email service provider, Mailgun, is currently experiencing technical difficulties that may affect email delivery from our platform. This could impact: * Trackable emails sent to Healthcare Providers (HCPs) * Email notifications and alerts * Password reset emails * Account verification emails **What we're doing:** We are actively monitoring the situation and are in contact with Mailgun's support team. All other Mobile Locker functionality remains fully operational, including content presentation and data synchronization. **Workaround:** While email functionality may be impacted, all other core features of Mobile Locker continue to work normally. Sales reps and MSLs can continue to present content to HCPs through the iPad, Windows, and browser applications. **Updates:** We will continue to monitor the situation and provide updates as they become available. Normal email functionality will be restored once Mailgun resolves its service issues. You can track the incident on Mailgun's status page here: <https://status.mailgun.com/incidents/zqyxry16x7qb> Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>14:13:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>13:57:00</var> GMT+0</small><br><strong>Monitoring</strong> - Mailgun posted this update at 9:57 am ET: A fix has been implemented, and we are monitoring the results..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>13:08:28</var> GMT+0</small><br><strong>Monitoring</strong> - **Impact:** Email functionality within Mobile Locker may be experiencing delays or failures **Description:** Our email service provider, Mailgun, is currently experiencing technical difficulties that may affect email delivery from our platform. This could impact: * Trackable emails sent to Healthcare Providers (HCPs) * Email notifications and alerts * Password reset emails * Account verification emails **What we're doing:** We are actively monitoring the situation and are in contact with Mailgun's support team. All other Mobile Locker functionality remains fully operational, including content presentation and data synchronization. **Workaround:** While email functionality may be impacted, all other core features of Mobile Locker continue to work normally. Sales reps and MSLs can continue to present content to HCPs through the iPad, Windows, and browser applications. **Updates:** We will continue to monitor the situation and provide updates as they become available. Normal email functionality will be restored once Mailgun resolves its service issues. You can track the incident on Mailgun's status page here: <https://status.mailgun.com/incidents/zqyxry16x7qb>.</p> ]]> Fri, 12 Sep 2025 13:08:28 +0000 https://status.mobilelocker.com/incident/cmfgus7r8002udlaev6d6d6k3 https://status.mobilelocker.com/incident/cmfgus7r8002udlaev6d6d6k3 Cloudflare outage is causing a problem for our SSO vendor, WorkOS Type: Incident Duration: 3 hours and 33 minutes Affected Components: SSO Jun 12, 18:05:00 GMT+0 - Identified - Cloudflare is having a problem today: <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp> That caused WorkOS, our SSO vendor, to have a problem today: <https://status.workos.com/incidents/k9s870cktcsf> That means that if you use SSO to sign in to Mobile Locker, you may have problems. Please contact [support@mobilelocker.com](mailto:support@mobilelocker.com) if you are an SSO user and cannot log in. We will implement a temporary workaround for you. Jun 12, 21:38:16 GMT+0 - Resolved - Woohoo! Cloudflare fixed their problem! <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp> Type: Incident

Duration: 3 hours and 33 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:05:00</var> GMT+0</small><br><strong>Identified</strong> - Cloudflare is having a problem today: <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp> That caused WorkOS, our SSO vendor, to have a problem today: <https://status.workos.com/incidents/k9s870cktcsf> That means that if you use SSO to sign in to Mobile Locker, you may have problems. Please contact [support@mobilelocker.com](mailto:support@mobilelocker.com) if you are an SSO user and cannot log in. We will implement a temporary workaround for you..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:38:16</var> GMT+0</small><br><strong>Resolved</strong> - Woohoo! Cloudflare fixed their problem! <https://www.cloudflarestatus.com/incidents/25r9t0vz99rp>.</p> ]]> Thu, 12 Jun 2025 18:05:00 +0000 https://status.mobilelocker.com/incident/cmbtrfkj6006r14elub84g22k https://status.mobilelocker.com/incident/cmbtrfkj6006r14elub84g22k Metabase Server Upgrade Type: Incident Duration: 1 hour and 28 minutes Affected Components: Metabase Oct 30, 18:13:02 GMT+0 - Identified - We are upgrading the Metabase server because the new version of Metabase requires a bigger server. The current system will be down for a short period. No data is affected or lost. Oct 30, 18:16:08 GMT+0 - Monitoring - The current Metabase server is up and running again. We had to reboot it. The new system will be available tomorrow. You won't see anything different. Oct 30, 19:41:10 GMT+0 - Resolved - <https://metabase.mobilelocker.com> points to the new server now. It may take a few hours for the DNS changes to propagate. If you're on a corporate VPN, you may need to wait a few hours and possibly reboot your computer. Type: Incident

Duration: 1 hour and 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:13:02</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading the Metabase server because the new version of Metabase requires a bigger server. The current system will be down for a short period. No data is affected or lost..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>18:16:08</var> GMT+0</small><br><strong>Monitoring</strong> - The current Metabase server is up and running again. We had to reboot it. The new system will be available tomorrow. You won't see anything different..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>19:41:10</var> GMT+0</small><br><strong>Resolved</strong> - <https://metabase.mobilelocker.com> points to the new server now. It may take a few hours for the DNS changes to propagate. If you're on a corporate VPN, you may need to wait a few hours and possibly reboot your computer..</p> ]]> Wed, 30 Oct 2024 18:13:02 +0000 https://status.mobilelocker.com/incident/cm2w72v3c001i2gcb1fzts4ef https://status.mobilelocker.com/incident/cm2w72v3c001i2gcb1fzts4ef Mailgun - Intermittent email sending issues Type: Incident Duration: 1 day, 4 hours and 52 minutes Affected Components: Email Services Feb 12, 09:01:00 GMT+0 - Identified - Our email service provider, Mailgun, is having a problem that could affect our ability to send emails. They are tracking it here: <https://status.mailgun.com/incidents/ln3tt1pgdp78> Feb 12, 19:11:26 GMT+0 - Monitoring - Our email service provider, Mailgun, is working through an internal escalation process with their hosting provider. Read more here. <https://status.mailgun.com/incidents/ln3tt1pgdp78> Feb 13, 13:52:50 GMT+0 - Resolved - Mailgun implemented a fix and is currently monitoring the result. Type: Incident

Duration: 1 day, 4 hours and 52 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:01:00</var> GMT+0</small><br><strong>Identified</strong> - Our email service provider, Mailgun, is having a problem that could affect our ability to send emails. They are tracking it here: <https://status.mailgun.com/incidents/ln3tt1pgdp78>.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>19:11:26</var> GMT+0</small><br><strong>Monitoring</strong> - Our email service provider, Mailgun, is working through an internal escalation process with their hosting provider. Read more here. <https://status.mailgun.com/incidents/ln3tt1pgdp78>.</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>13:52:50</var> GMT+0</small><br><strong>Resolved</strong> - Mailgun implemented a fix and is currently monitoring the result..</p> ]]> Mon, 12 Feb 2024 09:01:00 +0000 https://status.mobilelocker.com/incident/clsj20dea131422bgort1pqvqx8 https://status.mobilelocker.com/incident/clsj20dea131422bgort1pqvqx8 Incident accessing website Type: Incident Duration: 35 minutes Affected Components: Website Sep 21, 15:52:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 21, 16:09:00 GMT+0 - Resolved - This incident has been resolved. Sep 21, 15:34:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>15:52:47</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:09:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>15:34:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 21 Sep 2023 15:34:00 +0000 https://status.mobilelocker.com/incident/clmtcoqu413813baohgq0a0bi1 https://status.mobilelocker.com/incident/clmtcoqu413813baohgq0a0bi1 System unavailable Type: Incident Affected Components: Windows App, Outlook Plugin, iOS App, Website Sep 18, 13:54:00 GMT+0 - Resolved - On Monday, September 18, the Mobile Locker system was unavailable between 9:54 a.m. and 10:23 a.m. ET. Our team quickly identified and fixed the issue. Type: Incident

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>13:54:00</var> GMT+0</small><br><strong>Resolved</strong> - On Monday, September 18, the Mobile Locker system was unavailable between 9:54 a.m. and 10:23 a.m. ET. Our team quickly identified and fixed the issue..</p> ]]> Mon, 18 Sep 2023 13:54:00 +0000 https://status.mobilelocker.com/incident/clmp1scha71685bpojbmiw2bse https://status.mobilelocker.com/incident/clmp1scha71685bpojbmiw2bse Email delivery issues for Mobile Locker Type: Incident Duration: 7 days, 1 hour and 51 minutes Affected Components: Email Services Feb 28, 17:22:07 GMT+0 - Resolved - Mailgun has resolved this incident. Feb 21, 15:31:00 GMT+0 - Monitoring - Mailgun, our third-party email service, is experiencing an issue causing problems with email delivery for Mobile Locker. You can subscribe to Mailgun's status: https://status.mailgun.com/ Feb 22, 23:06:35 GMT+0 - Monitoring - Mailgun updated [their incident status page](https://status.mailgun.com/incidents/7d33gsdy05rz), indicating that it is not resolved yet, but they are monitoring the situation. Feb 23, 04:06:07 GMT+0 - Monitoring - Mailgun is still monitoring the issue. View the [Mailgun incident page](https://status.mailgun.com/incidents/7d33gsdy05rz). Type: Incident

Duration: 7 days, 1 hour and 51 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>17:22:07</var> GMT+0</small><br><strong>Resolved</strong> - Mailgun has resolved this incident..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>15:31:00</var> GMT+0</small><br><strong>Monitoring</strong> - Mailgun, our third-party email service, is experiencing an issue causing problems with email delivery for Mobile Locker. You can subscribe to Mailgun's status: https://status.mailgun.com/.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>23:06:35</var> GMT+0</small><br><strong>Monitoring</strong> - Mailgun updated [their incident status page](https://status.mailgun.com/incidents/7d33gsdy05rz), indicating that it is not resolved yet, but they are monitoring the situation..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>04:06:07</var> GMT+0</small><br><strong>Monitoring</strong> - Mailgun is still monitoring the issue. View the [Mailgun incident page](https://status.mailgun.com/incidents/7d33gsdy05rz). .</p> ]]> Tue, 21 Feb 2023 15:31:00 +0000 https://status.mobilelocker.com/incident/cleg33fpj45932h9n4ki4va32y https://status.mobilelocker.com/incident/cleg33fpj45932h9n4ki4va32y